We’ll always be there when you need to talk with us. We have both Internal and External Account Managers, who you can rely on for consistent, quality advice and direction. We’ll dedicate time to you and clearly communicate and check in with you, so you know you’re in a safe pair of hands. We join clients’ SHE meetings, meet with board directors and sit on committees. Let us become part of your team so we can help you make a difference.
We can supply a proactive External Account Manager who would be the face to the customer; visiting relevant personnel as appropriate to carry out reviews, discuss performance and compliance; ensuring total customer satisfaction.
We can arrange an Internal Account Manager for both the core and non-core range, who will manage day-to-day customer care. They would be responsible for the provision of monthly management and KPI reports.
Our operational focus means we provide world-class service levels. Every order is tracked through the system to ensure accurate and prompt delivery.
We forge close partnerships with key personnel to ensure a proactive approach to managing the account along with a policy of continuous improvement.