Safpro is a leading specialist in Workwear, PPE and Safety Footwear in the UK and Europe. Since 1975 we have earned our reputation as a trusted supplier and solutions provider, with an extensive range of quality products and services in combination with close customer support.
As members of the British Safety Industry Federation (BSIF), our products conform to the stated EN standards and are continually monitored to ensure compliance. Our approach means we have an integrated, ongoing relationship with our customers, so we can continually provide relevant, informed advice on industry regulations and access to the best products and services to support business aims.
Our understanding of the industry makes us the number one choice, our strategy is to become ‘one of your team’. We become involved in your business so that we can offer the best solutions all round.
We focus on the development of excellence within our processes and procedures, along with our ability to adapt services to more effectively meet the needs of our clients.
We are now working with some of the major companies in the UK, with a strong retention record providing evidence of our ability to combine ease of ordering, automated warehousing and stock management systems, and fast delivery.
VISION
MISSION
VALUES
Our vision is to become the most innovative solutions provider to the markets we serve.
Our mission is to develop continually for the benefit of our company and our clients by innovation and open communication.
Our values are honesty, accountability and to earn the trust of those we work with.
Meet the Team
Roy Jones
Sales Director
Royce Devenish
Business Development Executive
Richard Simmonds
Operations Director
Junior Simmonds
Marketing Manager
John Large
Sales Executive
Harrison Simmonds
Business Development Executive
Damian Jones
Procurement Director
Gerry Simmonds
Managing Director
Monika Dziedzic
Accounts & Sales Ledger
Annette Webber
Procurement Executive
Bob Jenner
Customer Service Manager
Roxy Simmonds
Customer Service Executive
Alister Webber
Accounts & Systems Manager
Anna Raine
Customer Service Executive
Deryk Juby
Tradeshop Manager & Technical Support
Kimberley Hill
Customer Service Executive
Leah Shakes
Customer Service Executive
Customer Satisfaction
Safpro continue to be committed to the requirements of exceptional customer service and product excellence that our clients expect, and see that these aims are continually reviewed and evolved as we travel together towards even greater goals.
We operate an American customer feedback system called Net Promotor Score (NPS). This is actively promoted to our clients through our routine email communication and asks the contact to give us a score from 10 to 1 – 10 being the highest achievable score. This is then calculated at the end of the month to give us a company net score value. The individual scores are rated as follows; 9 or 10 are regarded as promotors – those contacts that actively promote/recommend your company, 7 and 8 are passive, and 6 and below are considered detractors. We use this system as a live system to monitor and manage performance.
For individual wearer feedback for key customers we periodically use a 360° feedback system. We include a card in the wearer packages we despatch which carries a QR code they can scan or a link to take them to a feedback form where they can complete questions regarding product range and service performance. This form is shared directly with Safpro and their client without any opportunity for review beforehand. This helps Safpro and its client to monitor wearer acceptance and provides valuable feedback for continuous improvement, especially regarding product.
Our customer charter states that all enquiries should be acknowledged within 60 minutes of receipt. Where an answer cannot be given immediately, then the customer is to be updated before the close of business on that day.
Accreditations & Certifications
We supply some of the leading companies in the UK and Europe, and are committed to providing a consistently high level of quality products and service, whilst acting responsibly towards mankind and the environment.
We are accredited to both ISO9001:2015 and ISO14001:2015, and are also members of BSIF – British Safety Industry Federation. Our BSIF certification gives our clients confidence that our products conform to the stated EN standards and are continually monitored to ensure ongoing compliance.
