Who can I contact for help or advice?
Our friendly Customer Service Advisors are on hand from Monday to Friday between 9am and 5pm. You can call them on 01452 529050 or drop them an email at firstname.lastname@example.org
Is my personal information kept private?
The information you supply to us is used to efficiently process your order and to inform you of any delays or problems. We will never sell or share your information with third parties. We are a registered data user under the Data Protection Act 1996.
What are your delivery charges?
All UK orders over £100 are shipped free of charge. UK mainland orders under £100 are shipped at a standard cost of £7.50. For more information on delivery charges, please contact one of our Customer Service Advisors.
How do I return an item for exchange or refund?
Please visit our Shipping & Returns page.
My item is faulty, what can I do?
In the first instance please contact our Customer Service Advisors to explain the problem and we will be able to advise you on the best course of action.
Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible.
When returning faulty goods please include a note containing the following information:
• Your order number (if you have it)
• Your name and full contact details
• A clear explanation of the problem
Please make sure that the item comes back to us in a clean condition for staff to handle and wash down boots and shoes to remove mud and dirt. Items returned in an unclean or unhygienic condition may be rejected.
Do your products comply to European Safety Standards?
We are accredited to BSIF - British Safety Industry Federation. This means that we are responsible to BSIF to ensure that all of our products meet the expected standards, and they will test our products at random to ensure compliance.
Our Workwear factories are chosen with quality as the deciding factor, the way this is monitored is by using Sedex approved factories only. This ensures quality at manufacturer through to end user wearability.
All our Safety Footwear and PPE are tested at manufacturer to the relevant EN standards and are only supplied to the end user if it meets or exceeds the EN Standard. To ensure further quality assurance we do hand pick product out randomly to be independently tested by Satra.
In addition to this, the revised PPE at Work Regulations come into force in April 2018, and this will put equal responsibility on the distributor and the manufacturer to ensure the products are tested and conform to the relevant standards.
How do I know what size to order?
Please view our Standard Sizing Guide, for further advice please contact one of our Customer Service Advisors.